A Continuous Improvement Approach Designed by Learning for Learning

by Kent Barnett, CEO, Performitiv

Ten years ago, a group of professionals came together to create an industry standard for Talent Development Reporting. Under Dave Vance’s leadership, that work turned into Talent Development Reporting principles (TDRp) and the Center for Talent Reporting. This work has withstood the test of time and has become the industry standard we all desired.

We now have the opportunity to leverage TDRp and create a much needed continuous improvement process that helps our industry optimize its impact. Other industries created their own continuous improvement process with a dramatic impact on their contributions, such as Six Sigma and Net Promoter System.

Many of us who have contributed to the development of TDRp have created a similar continuous improvement process, the Learning Optimization Model (LOM). The LOM is being deployed by several leading organizations and experts. It has six core components that can be implemented over time.

One of the key components is to introduce a new way of measuring effectiveness and impact. It leverages the simplicity and power of Net Promoter Score but is designed specifically for Talent Development. It is a great way to compare formal and informal learning while identifying way to improve impact.

Another component, the impact process map, helps us understand how all the measures we have fit together. More importantly, it helps us understand what to do with the data.

A third component of the LOM is hard data. Many of us believe that learning needs to take ownership of its financial contributions similar to manufacturing and sales. A vice president of manufacturing doesn’t control all aspects of gross profit, but it is a hard measure critical to managing manufacturing’s contribution. A vice president of ales doesn’t control all aspects of sales, but sales growth is hard data critical to managing impact. All business units with a P&L have workforce productivity goals measured by revenue divided by labor cost. Shouldn’t a CLO know the workforce productivity goals for his/her customers and take ownership to help achieve them?

Another component of the LOM is financial modeling. Jack and Patti Phillips of the ROI Institute have been an integral part of developing the LMO. Financial modeling is designed to incorporate the ROI process by helping to do analysis on the best mix of resources prior to rolling out certain strategic programs.

If you’re interested in learning more about the Learning Optimization Model, Join me at the CTR Conference, October 27-29, where I will go more in-depth.

2020 CTR Annual Conference


Join us at the 2020 Virtual CTR Annual Conference, October 27, for the session: A Continuous Improvement Approach Designed by Learning for Learning presented by Kent Barnett, Founder and CEO of Performitiv.


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